Pet insurance should be for everyone – it’s our mission.

FAQ

• What is covered?

  Coverage from Figo includes common illnesses, accidents, emergencies, chronic conditions, hereditary and congenital disorders, cancer, surgeries, specialist treatments, dental illness and injury, and holistic and alternative treatments. You can customize your plan with wellness coverage that offers money back for exams, vaccines, consultation fees, and other routine care, as well as customizing your annual coverage amount, deductible, and reimbursement package to suit your needs.

• What isn’t covered?

  Experimental procedures, cosmetic surgery, pre-existing conditions, cloned pets or cloning procedures, breeding, pregnancy or giving birth aren’t covered under Figo’s plan.

• Why should I have pet insurance from day one?

  Puppies have a knack for getting into trouble – even with the most careful owners. They’ll chew on electrical wires, eat socks like they're a piece of chicken, or scarf down chocolate bars, all of which could result in thousands of dollars in emergency vet bills. Insuring your puppy from day one can give you peace of mind that your puppy will get the care they need, regardless of cost. And whether it's the best medication or an expensive surgery, pet insurance can help you make decisions based on what's best for your dog, not your finances.

• How does Figo stack up against competitors?

  Good Dog talked to every major insurance provider and chose Figo for their broad coverage and affordable plans that offer complete flexibility. Figo is one of the only providers to offer plans with unlimited annual coverage, 100% reimbursement options, no upper age limits, 24/7 access to a live televet, and customizable wellness care. Learn more about Good Dog’s screening process

• Why is Figo ideal for puppies?

  Figo’s policies offer good coverage for common puppy health issues, like accidents, emergencies, and dental injury. And you can see any vet, anywhere, so finding an in-network vet isn’t another thing you need to add to your growing puppy to-do list. Unlike some other options, Figo’s plans are priced based on your dog’s age, meaning you pay less for a puppy than you would for an older dog. Figo also offers the option for wellness coverage to support first year expenses like vet visits, vaccines, and spay/neuter.

• Can I work with any vet?

  Yes, you can see any vet, anywhere. You’ll be able to visit any vet, specialist, or emergency clinic worldwide, pay for the treatment or visit, and then submit the claim to Figo for reimbursement. Most online claims close in less than 3 days.

• Why is it important to cover a puppy that comes from a responsible source?

  Although breeders do so much work to reduce the risk of heritable diseases, puppies are accident prone, and accidents can cost thousands of dollars. Insuring a puppy from a responsible source ensures that the puppy you worked so hard to bring home always receives quality care when they need it, regardless of cost.

• What’s the math on pet insurance?

  If you think of your dog as family and always want to provide them the best care but don't have excessive disposable income to spend on vet visits, insurance is likely for you. Unpredictable accidents, like chipping a tooth, can lead to pricey vet visits and procedures. If an accident occurred that resulted in a $5k vet bill, any Figo plan with 90% reimbursement and a $250 deductible would leave you paying $750, with Figo covering the other $4250. With pet insurance, you have the peace of mind knowing you can always choose the best care for your puppy.